Service Management became quite popular recently, and discussion about the subject generates myths, many of which are absolutely groundless. The most popular of them we, will expose now r you can read about that here.
Management of services is modern only for IT division
It is not the truth. Though the term ITSM (IT Service Management) is most known and exists for many years, management of services can be applied to other activities of the company (HR, customer service, management of finance, the operation of buildings and others). Management of services of all company allows changing the principles of work of employees, to increase productivity and to create a modern working environment. There is a set of the examples showing how the companies use management of services outside IT.
And most important: The IT division is in the vanguard of a revolution in the sphere of management of services, and thanks to practical lessons and the best practices can carry out other business functions.
For the management of services, it is enough to install the necessary application
The choice of the best application or platform for management of services an important task, but besides there are also other very important factors: users, processes, integration with other systems, they can’t also be neglected.
Before introducing the application, it is necessary to learn needs of users – it will help them to adapt quickly to the new system, then it is necessary to develop business processes and correctly implement them. Make sure that the application for management of services can be integrated into the available IT infrastructure. Develop the plan of implementation of the project with control points of his realization, don’t forget to show it to all interested parties. In most cases, it is recommended to address the skilled partner who will consider all aspects of your project and will offer various options for his realization.
To concentrate all the attention on the introduction of the application make implementation of your project unsuccessful. Management of services is an only one more tendency in the field of IT which will become irrelevant in the nearest future.
Successful service: the focused companies, such as Uber, Airbnb, Amazon, and others, claim that management of services is a not dying away trend, and the future of any branch. Thanks to the approach of management of services they deliver the services on the market quicker offer essentially new user interface, including big transparency when processing inquiries of users that they constantly were aware of the process of their performance. Develop the plan of implementation of the project with control points of his realization, don’t forget to show it to all interested parties. In most cases, it is recommended to address the skilled partner who will consider all aspects of your project and will offer various options for his realization.